DirecTV is one of the oldest sustaining clients of IMG LIVE and now 160over90. Over the course of nearly 14 years, we’ve mostly focused on educating their call center agents both domestic and off-shore about the products DirecTV offers and how to be great salespeople. We work directly with a former educator to create learning materials that are memorable. Call centers have very specific guard rails we must work within due to data privacy, but we’ve managed to make enough of an impact that we pay for ourselves based on ROI.